Privacy Policy
Last updated: October 14, 2026
1. Who we are
BoatCareBC (“BoatCareBC”, “we”, “us”) provides scheduled boat care and inspection visits in British Columbia, Canada. BoatCareBC is operated by Delfino BoatCareBC Ltd. This policy explains what personal information we collect, why we collect it, and how we protect it, in line with British Columbia’s Personal Information Protection Act (PIPA).
Our privacy contact is our Privacy Officer, who you can reach at hello@boatcarebc.com or +1 250 999 7571.
2. Information we collect
Contact details: your name, email address and phone number.
Emergency contact: the name and phone number of a person you choose. By giving us these details, you confirm that this person has agreed to be contacted by us.
Boat details: boat name, type, make, model, length, year and a photo of the boat.
Location and access details: marina, dock and slip, and any access instructions you provide, such as gate codes or where keys are kept.
Payment and plan details: your plan, payment status and billing records. Payments are processed by Stripe. We do not see or store your full card number.
Visit records: checklists, condition notes, photos, videos and timestamps created during our visits.
Messages: emails, calls and texts you exchange with us.
Website data: basic technical and usage information collected through cookies and similar tools on our website.
App account: if you use the BoatCareBC app, your login email and password. Passwords are stored encrypted by Google Firebase; we never see them.
Support chats: messages you send us through the chat on our website or in the app.
3. How we use your information
To set up your account and schedule your visits.
To reach and access your boat.
To carry out visits and send you reports, photos and alerts.
To contact you, or your emergency contact, if we find something that needs urgent attention.
To process payments and keep business and tax records.
To answer your questions and improve our service.
We only collect what we need for these purposes.
4. Consent
By signing up and giving us your information, you consent to its collection and use as described in this policy. You can withdraw your consent at any time by writing to us, subject to legal or contractual limits. If you withdraw consent for information we need to provide the service, such as access to your boat, we may not be able to continue your visits.
5. Service providers
We use trusted providers to run our service. They may only use your information to provide their services to us:
Stripe: payment processing and subscriptions.
Google Cloud / Firebase: our database, file storage and web pages.
Resend: sending reports and service emails.
Framer: hosting our website.
Some of these providers store or process information outside Canada, including in the United States. Information held outside Canada may be subject to the laws of that country.
Crisp: the support chat on our website and in the app.
6. When we share information
We do not sell or rent your personal information. We share it only:
with the service providers listed above;
with marina staff, when this is needed to access your boat or to deal with an urgent issue;
with your emergency contact or emergency services, when there is an urgent risk to your boat, to people or to property;
when required or allowed by law.
7. Photos, videos and access instructions
Photos and videos from our visits document your boat’s condition for you and for anyone you authorize. We will not use identifiable photos or videos of your boat for advertising without your written permission.
Access instructions, codes and key arrangements are kept confidential. Only the person carrying out your visits can see them, and we use them only for your visits.
8. How we protect your information
We use reasonable safeguards to protect your information, including access controls, password-protected accounts and encrypted connections. No system is completely secure. If a breach affects you and creates a real risk of significant harm, we will tell you.
9. How long we keep it
We keep your information while you are a customer. After your service ends:
We delete access instructions and codes within 30 days.
We keep visit reports, photos and videos for 2 years, so you can ask for copies.
We keep billing records for as long as tax law requires.
You can ask us to delete your information earlier, unless we need to keep it by law.
10. Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask how it has been used. Write to hello@boatcarebc.com. We will reply within 30 business days, as PIPA requires.
If you are not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).Deleting your account: you can delete your BoatCareBC app account at any time, directly in the app (Account › Delete account) or by following the steps at boatcarebc.com/delete-account.
When you delete your account, we delete your login and app profile within 30 days. Visit reports and billing records are kept as described in section 9, unless you ask us to delete your reports as well.
11. Cookies
Our website uses cookies and similar tools to work properly and to understand how visitors use it. You can block or delete cookies in your browser settings. Some parts of the site may not work as well without them.
12. Changes to this policy
We may update this policy from time to time. We will post the new version on this page with a new date. If a change significantly affects how we use your information, we will also tell you by email.
13. Contact us
BoatCareBC · British Columbia, Canada / Email: hello@boatcarebc.com / Phone: +1 250 999 7571