Terms of Service

Last updated: September 28, 2026

1. About these terms

These Terms of Service (“Terms”) apply to the services provided by BoatCareBC, operated by Delfino BoatCareBC Ltd. (“BoatCareBC”, “we”, “us”). By buying a plan or booking a visit, you (“you”, the “customer”) agree to these Terms and to our Privacy Policy.

2. Our services

BoatCareBC provides scheduled visual checks of your boat while it is moored, and sends you a report after each visit. We offer these plans:

  • Essential: 1 visit per month.

  • Care: 2 visits per month.

  • Premium: 4 visits per month (weekly).

  • One-Time Boat Watch: a single visit, with no subscription.

During a visit we check what is safely accessible and visible. This can include the exterior and hull, mooring lines, fenders, the dock connection, shore power, bilge, batteries and the general condition of the interior. What we can check depends on your boat, the marina and the weather.

3. What our service is not

Our visits are visual checks only. They are not marine surveys, mechanical or electrical inspections, safety certifications, security guarding or insurance. We do not guarantee that we will find every problem. We cannot prevent theft, vandalism, water intrusion, mechanical or electrical failure, fire, storm damage, sinking or other loss.

4. Scheduling and access

We schedule visits according to your plan and may adjust dates for weather, marina rules, safety or access problems. If we cannot carry out a visit because of a problem on our side, we will reschedule it within the same billing period. If that is not possible, we will credit the missed visit to your next payment.

If we cannot reach or board your boat because of missing or wrong access information, the visit counts as done. We will tell you what happened.

5. Your responsibilities

  • Give us accurate details about you, your boat, its location and how to access it, and keep them up to date.

  • Make sure the marina allows us to access your boat.

  • Provide any keys, codes or permissions we need, and tell us when they change.

  • Keep your boat insured and properly maintained. Our visits do not replace maintenance.

  • Make sure your emergency contact has agreed to be contacted by us.

6. Keys and access codes

We keep keys and access codes secure and use them only for your visits. When your service ends, we return any keys and delete codes and access instructions within 30 days.

7. Urgent issues

If we find something that needs urgent attention, we will try to reach you first, then your emergency contact.

You authorize us to take small, reasonable steps to prevent immediate damage, such as:

  • adjusting mooring lines or fenders;

  • securing covers or closing hatches;

  • alerting marina staff or emergency services.

We do not charge for these steps. We will not carry out repairs, or arrange work that costs money, without your approval.

8. Reports, photos and videos

Our reports, photos and videos show what was reasonably visible at the time of the visit. They are for your information and are not a survey or a guarantee of your boat’s condition.

9. Prices and payment

Prices are shown on our website in Canadian dollars, plus applicable taxes. Payments are processed securely by Stripe.

  • Subscriptions are charged monthly, in advance, from the day you sign up.

  • One-Time Boat Watch is paid in full when you book.

If a payment fails, we may pause visits until it is settled. We will give you at least 30 days’ notice by email before any price change applies to your subscription.

10. Cancellation

Subscriptions: you can cancel at any time by emailing hello@boatcarebc.com. Your plan stays active until the end of the period you have already paid for, and it will not renew after that. Payments for periods already started are not refunded.

One-Time Boat Watch: you can cancel for a full refund up to 48 hours before the scheduled visit.

We can end the service with 30 days’ notice, or immediately if these Terms are seriously breached. If we end the service without a breach on your side, we will refund any visits you have paid for but not received.

11. Liability

We carry out our services with reasonable care and skill, and we carry commercial general liability insurance.

To the extent the law allows:

  • We are not responsible for loss or damage that our visits did not cause, or could not reasonably have found or prevented.

  • We are not responsible for indirect losses, such as loss of use or lost income.

  • Our total liability for any claim is limited to the fees you paid us in the 12 months before the event that led to the claim.

Nothing in these Terms limits liability that cannot be limited by law.

12. Changes to these Terms

We may update these Terms. We will post the new version on this page with a new date. If a change significantly affects your plan, we will also tell you by email at least 30 days before it applies.

13. Governing law

These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Any dispute will be handled by the courts of British Columbia.

14. Contact us

BoatCareBC · British Columbia, Canada / Email: hello@boatcarebc.com / Phone: +1 250 999 7571